Shop with confidence.
We want every Eden Canvas purchase to feel completely risk-free. If something isn’t right, we’ll fix it — it’s as simple as that.
If your order arrives damaged, faulty, or not quite right — we’ll sort it, no questions asked. Just get in touch within 48 hours of delivery with your order number and a quick photo, and we’ll send a replacement or issue a full refund straight away.
Because every personalised item is made specifically for you, we’re unable to accept returns if you simply change your mind — but we go out of our way to make sure you’re happy before anything is made.
Not sure about a design, photo quality, or wording? Just ask us first. We’re happy to advise before you place your order, and we’ll always work with you if something doesn’t meet your expectations.
Changed your mind? No problem. Return any non-personalised item within 14 days of delivery — unused and in its original packaging — and we’ll refund you in full. Return postage is at your cost unless the item is faulty.
Approved refunds are processed back to your original payment method within 3–7 working days. Need to cancel? Contact us as soon as possible — we’ll cancel and refund in full if production hasn’t started yet.
For any issue — big or small — just get in touch. We’re a small family team and we genuinely care about every order.