Privacy Policy

Last updated: 11 June 2026

Eden Canvas (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what information we collect when you use edencanvas.com, why we collect it, and the rights you have over it.

1. Who we are

Eden Canvas is a trading name of [LEGAL COMPANY NAME] LTD, a company registered in England and Wales (company number [COMPANY NUMBER]). Our registered office is [REGISTERED OFFICE ADDRESS].

For any privacy-related questions or requests, contact us at hello@edencanvas.com or write to us at Office 15434, 182-184 High Street North, East Ham, London, E6 2JA.

2. What information we collect

Information you provide to us:

  • Order and account details — your name, email address, phone number, billing address and delivery address when you place an order or create an account.
  • Personalisation content — photographs, names, dates, messages and other content you upload or enter so that we can produce your personalised item. This content may include images of you, your family or other people; by uploading it you confirm you have the right to share it with us for this purpose.
  • Communications — the contents of emails, contact form submissions and messages you send us.
  • Reviews — any review content you choose to leave about our products.

Information collected automatically:

  • Usage data — pages visited, products viewed, time on site and similar analytics data, collected via cookies and similar technologies (see section 7).
  • Technical data — IP address, browser type, device type and operating system.

Payment information: card payments are processed securely by our payment providers. We do not see or store your full card details on our servers.

3. How we use your information

  • To fulfil your order — producing your personalised item, processing payment, arranging delivery and providing order updates. Legal basis: performance of a contract.
  • To provide customer service — responding to enquiries, resolving issues and handling returns or replacements. Legal basis: performance of a contract / legitimate interests.
  • To improve our website and products — analysing how the site is used so we can make it better. Legal basis: legitimate interests / consent (for analytics cookies).
  • For marketing — sending you offers and updates by email where you have opted in, and showing you relevant advertising. Legal basis: consent. You can unsubscribe at any time using the link in any marketing email.
  • To meet legal obligations — keeping records for tax, accounting and consumer law purposes. Legal basis: legal obligation.

4. Who we share your information with

We never sell your personal data. We share it only with service providers who help us run the business:

  • Delivery carriers (such as Royal Mail) — your name, delivery address and contact details, so your order can be delivered.
  • Payment processors — to take payment securely.
  • Website hosting and IT providers — who store data on our behalf.
  • Analytics and advertising partners — such as Google (Google Analytics, Google Ads) and, where you consent to marketing cookies, Meta and Pinterest, to measure site performance and advertising effectiveness.
  • Professional advisers and authorities — where required by law.

Some of these providers may process data outside the UK. Where they do, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

5. How long we keep your information

  • Order records — kept for 6 years after the order, as required for tax and accounting purposes.
  • Personalisation content (including uploaded photos) — kept for up to [90 DAYS / YOUR ACTUAL PERIOD] after your order is completed, so we can quickly reproduce your item if a replacement is needed, after which it is deleted.
  • Account data — kept while your account is active. You can ask us to delete your account at any time.
  • Marketing data — kept until you unsubscribe or ask us to remove you.

6. Your rights

Under UK data protection law, you have the right to:

  • Access a copy of the personal data we hold about you
  • Have inaccurate data corrected
  • Have your data erased (“right to be forgotten”)
  • Restrict or object to our processing of your data
  • Receive your data in a portable format
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, email hello@edencanvas.com. We will respond within one month. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

7. Cookies

We use cookies and similar technologies to make the site work, remember your preferences, measure site performance and (with your consent) support our advertising. When you first visit the site, our consent banner lets you choose which non-essential cookies to allow, and you can change your preferences at any time via the “Manage Consent” option on the site.

The categories we use are:

  • Strictly necessary — required for the site and checkout to function (always active).
  • Preferences — remember choices you make on the site.
  • Statistics — help us understand how visitors use the site (e.g. Google Analytics).
  • Marketing — used to show you relevant advertising and measure campaign performance (e.g. Google Ads, Meta, Pinterest).

8. Children

Our website is intended for use by adults. We do not knowingly collect personal data directly from children under 16. Where customers upload photographs that include children as part of a personalised order, the customer is responsible for ensuring they have appropriate permission to do so.

9. Security

Our website is protected by SSL encryption, and we take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.