Shipping Information
Your order is in
safe hands.
Every Eden Canvas order is personalised and packed in our UK studio before dispatch. Here’s how delivery works.
Free standard shipping on all orders
UK mainland delivery only
Tracked & packed with care
Complete paid orders under 10 items received before 12 noon UK time on working days dispatch the same day. Otherwise, dispatch is usually within 1–2 working days after payment and complete personalisation details. Standard transit is usually 1–2 working days after dispatch; allow 2–4 working days overall. Dates are estimates. Contact us before ordering to agree bulk, express or specific-date arrangements.
From Click to Doorstep
Your order’s journey
1
Day 0
You place your order
You’ll receive an order confirmation email straight away. If you haven’t heard from us within a few minutes, check your spam folder.
Order confirmed instantly
2
After payment and complete details
We craft your order
Our studio gets to work — laser engraving, sublimation printing, or assembling your personalised piece by hand. Every item is quality-checked before it’s packed.
Handmade in London
3
Usually within 1–2 working days
Your order is dispatched
Once packed, your order is handed to the carrier and you’ll receive a tracking link by email so you can follow it every step of the way.
Tracking link sent to you
4
Usually 1–2 working days after dispatch
Delivered to your door
Your keepsake arrives safely packaged, ready to gift or display. Allow 2–4 working days overall after payment and complete details. Dates are estimates; bulk and express arrangements must be agreed before ordering.
Gift-ready on arrival
Before We Ship
Production time by product type
Wall Art & Prints
1–2 working days after complete details
Laser Engraved Items
1–2 working days after complete details
Drinkware & Home Decor
1–2 working days after complete details
Gifts & Keepsakes
1–2 working days after complete details
Need your order for a specific date? Contact us before placing your order to confirm what is possible. If you’re not sure whether it’ll arrive in time, message us on WhatsApp — we’ll always do our best to help.
Common Questions
Shipping questions, answered
Is shipping really free on every order?
Yes — free standard delivery on every UK mainland order, no minimum spend required. We’ve made it this way so you never have to second-guess adding that extra gift to your basket.
Will I receive a tracking number?
Yes. As soon as your order is dispatched you’ll receive a tracking link by email so you can follow your parcel every step of the way. If you haven’t received a tracking email within 3 business days of ordering, drop us a message and we’ll check on it straight away.
Do you ship outside the UK?
We deliver to UK mainland addresses only. Northern Ireland, every offshore island (including the Isle of Wight and Anglesey), and international destinations are excluded. For shipping enquiries, contact us.
What if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, please check your tracking link first. If it shows no movement for more than 2 business days, email us or WhatsApp us and we’ll investigate and resolve it for you promptly.
Can I change my delivery address after ordering?
If you need to update your address, please contact us immediately — we can make changes before your order is dispatched. Once it’s with the carrier, we’re unable to redirect it, so the sooner you let us know the better.
How is my order packaged?
Every order is packed carefully to protect your item in transit. Prints and framed items are backed with rigid board, and smaller pieces are wrapped securely. We want your gift to arrive looking exactly as it should.
Ready to Order?
UK mainland delivery, personal service, crafted just for you.
Browse our full range of personalised gifts and keepsakes — all handmade in our London studio.
